1. Why should I outsource medical transcription to Maple?

Simply put, we are the best! We guarantee greater than 98.5% accuracy, 12-hour or less turnaround time, HIPAA compliance and unparalleled quality. Maple continually searches for ways to improve our medical transcription service and exceed the expectations of all our clients.

2. How can you turn medical transcripts around in 12 hours or less?

Having the best of infrastructure including very high speed round the clock Internet connectivity teamed with our global workforce of highly trained medical transcriptionists, editors, formats specialists Maple eliminates the traditional barrier of outsourcing medical transcription in a single time zone and maximizes productivity.

3. What sets Maple apart from other medical transcription services?

For starters, we offer the lowest cost, fastest turnaround time and customized service! However, what truly sets us apart from other medical transcription service providers is our people. From management and support staff to the transcribers, editors, format specialists, and IT specialists, everyone at Maple is 100% dedicated to providing the best possible service.

4. How do you maintain patient privacy during transcription in compliance with HIPAA?

Among other objectives, the HIPAA required the security and confidentiality of medical records. Maple's medical transcription system complies with HIPAA by encrypting patient data and using password protection to prevent unauthorized access, as well as maintaining an audit trail to record individuals, such as transcriptionists, who have had authorized access to patient data. Firewalls to protect against external hackers

4. How do you maintain patient privacy during transcription in compliance with HIPAA?

Among other objectives, the HIPAA required the security and confidentiality of medical records. Maple's medical transcription system complies with HIPAA by encrypting patient data and using password protection to prevent unauthorized access, as well as maintaining an audit trail to record individuals, such as transcriptionists, who have had authorized access to patient data. Firewalls to protect against external hackers

5. How long have you been providing medical transcription services to the medical community in United States?

As an organization, Maple has been providing unparalleled medical transcription service to healthcare professionals in the U.S. since 1999.

6. Is there a learning curve?

If we say none we would be lying. Very rarely there is a small learning curve, mostly the first week. Feedback helps us to overcome that very fast. We do not anticipate a learning curve in medical terminology.

7. How do I submit my dictations?

This can be done in several different ways. You choose the method that is convenient for you. You can do it on your computer, digital hand held recorder, or over the toll free number that we can provide you. Using a digital hand held (our preferred method), you can record in file formats like Wav, DSS, and so on. You can submit the dictations via FTP (File Transfer Protocols) e mail, and encrypted if sensitive, you can also use our browser method. We can also capture telephone calls over the internet. If you have another way and it is not mentioned please contact us.

8. How is my dictation processed?

When you sign up, you will be assigned to a Transcription Group based on your specialty and your estimated dictation load. When you submit a dictation into our system, your assigned Transcription Group will automatically receive your dictation for transcription. This Group consists of transcriptionist with a quality assurance supervisor and English Language specialists with several years of medical transcription experience. All documents are then proof read and edited to create an accurate document.

9. How do I receive my transcriptions?

You can receive transcriptions back in any format you wish, even in multiple formats. You can receive them by FTP (Which we shall provide you with the information when you sign up) or e-mail. You can then view and print your transcriptions online or download them to your computer. The transcriptions are then ready to be used according to your preference.

10. Can you use my normals?

We will be happy to incorporate any normals or standard phrases you may routinely use in your dictation.

11. How do I open the transcriptions I download?

The transcriptions are returned in an MsWord or RTF (Rich Text Format) file or any format you like. This standard file type can be opened using virtually any word processing program, including Microsoft Word, WordPerfect, Lotus, etc.

12. What turnaround times do you offer?

We will be happy to incorporate any normals or standard phrases you may routinely use in your dictation.

13. Do you work on weekends?

Yes we do. We have transcriptionist working 7 days a week, 24 hours a day. The turnaround time and pricing varies for weekend dictations.

14. Can I retrieve my files at a later stage? If yes, tell me about your backup system?

Yes. We understand that patient record maintenance is of the utmost importance. We backup all files in two separate locations for safekeeping. All files can be retrieved at a later time for a stipulated timeframe.

15. How much does the service cost?

We charge by per line basis and turnaround time. The real rates come very cheap with MAPLE in comparison to in-house or other outsourced agencies, by at least 20-50%, because of innovative use of transcription methods like templates, and smooth & informed workflow. Call us to get an understanding where and how can we save costs for you and improve better workflow.

16. What does a line of transcription constitute?

We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to "Characters (with spaces)" and divide this by 65.

17. Why is your service simple?

We make our pricing very simple and do not charge you for headers, footers, underlining, and bolding and so on. It is 65-character line with spaces times how many lines in a document.

18. What payment methods are available?

Payment can be made by credit card, check or wire transfer. Billing is bi-monthly.

19. How do I test your service?

Please contact us and we will set you up for a test, free of charge and with no commitments.

Maple Transcription Advantages

• Staff working 24/7, 365 days
• Units that are constantly trained in our training centers.
• We can provide any turnaround time requirements.
• Every physician is assigned a team, which remains the same.
• 3 levels of quality control.
• Greater than 98.5% accuracy.
• We support Digital recorders, toll free number and computer dictations.
• HIPAA compliant.
• Browser based transfer of files. Also available, FTP or e-mail systems.
• 24/7 customer service on all our products.
• Full work flow modules available.
• Free trial: Please contact us for further details.

Any more questions please contact us.